Unlimited cable Internet is included in all apartments. Rental prices are fully inclusive of gas, heating, electricity, water and house costs. One rental payment covers all.
Frequently Asked Questions
- I have not received a reply to my enquiry/email
- How does the booking process work?
- How do I pay for the booking?
- Why is PayPal refusing my card payment?
- Will I need to pay a damage deposit for the apartment?
- How do I cancel my reservation?
- What happens if I break something?
- When is check in or check out?
- How will I get the keys to the apartment?
- How much does your airport transportation service cost?
- Can I drink the water?
- What if I need help or information during my stay?
- Will I need an adaptor for using the appliances in the apartment?
- What are Budapest Lets' special offers and discounts?
- I saw your apartments advertised on another website, do the same offers apply?
- I have booked through an agent, is my booking guaranteed?
- I have a dispute or disagreement with an agent, can Budapest Lets help?
- What currency is accepted in Budapest?
- What about internet access?
- What about telephones?
- Who do I contact in an emergency?
- What Time Zone is Budapest in?
- What can you tell me about the Hungarian language?
- Do the apartments have air conditioning?
- It's my first time in Budapest, what is the climate like?
- What about parking?
- How safe is Budapest?
1. I have not received a reply to my enquiry/email
I have tried to contact you through your general enquiry form, or through a Long Term apartment's enquiry form, or by direct email, but I have not received a reply yet.
Please note, it may take up to 24-48 hours to receive a response by email. We aim to respond to as many email enquiries as possible within 24 hours during the week, and 48 hours at weekends. For urgent enquiries where a more immediate response is required please ring us on one of the contact numbers listed below.
Spam filtering software is usually the main cause of our email replies not being received. If you use Spam filtering software please make sure to 'allow' the following email addresses;
- firstname.lastname@example.org (Administrator)
- email@example.com (Short-term Lettings Manager)
- firstname.lastname@example.org (Long-term Rentals Manager)
Another regular problem we encounter is with incorrect, misspelled or even missing email addresses so we are either unable to reply or emails are bounced back to us as rejected. Please double-check your email address is included and is correct, especially when using any of the enquiry forms on the website.
It might also be possible that the Administrator or one of the Managers is temporarily away from their emails. If you contact us directly it is recommended that you include all of the above email addresses in your communications so at least one of us will be able to reply to you. For urgent enquiries where a more immediate response is required please ring us on one of the contact numbers listed below.
To contact us directly by phone;
- Office: +36 1 210 0442 (06 1 210 0442 from inside Hungary)
- Short-term Manager Mobile: +36 30 588 2876 (0630 588 2876 from inside Hungary)
- Long-term Manager Mobile: +36 70 557 6880 (0670 557 6880 from inside Hungary)
2. How does the booking process work?
To book an apartment in Budapest with Budapest Lets. Please see our How To Book section.
3. How do I pay for the booking?
- To secure your booking you will be required to pay part of your rental fee as a booking deposit. When we have received your payment you will receive a receipt and confirmation of your booking from us by email.
- This deposit MUST be paid by credit/debit/switch card through our website. To ensure the security of your personal details and payment we only process these payments through the secure PayPal service.
- The balance must be paid in full, in cash only, upon arrival. All payments must be in Euros and all credit/debit card payments will incur a 4% charge.
- Click here for more details on how to book.
4. Why is PayPal refusing my card payment?
- There is no requirement to have a PayPal account to make your payment and creating a PayPal account is entirely optional.
- PayPal impose security restrictions on personal PayPal accounts to help tackle fraud and prevent fraudulent use of personal PayPal accounts. These restrictions include limits on the amounts that can be paid from the account and the amounts that can be paid into the account, with a monthly limit and an overall limit.
- They require you to verify your PayPal account with a valid bank account before they will lift these restrictions.
- If you have previously made an online payment using PayPal and created a personal PayPal account, but did not go through this verification process, you might find your next online payment using PayPal could be refused if the cost of the current transaction will take your total PayPal payments over the overall limit of your PayPal account. If you then try to make the payment without logging into PayPal but try to use the same credit/debit/switch card and/or email address your request will be rejected as those details are registered with PayPal.
- We highly recommend NOT creating a PayPal account if you intend to make one-off payments online using your credit/debit/switch card. When your payment has been accepted through PayPal make sure you DO NOTsetup a PayPal account, unless you are happy to proceed with the PayPal verification process which can take up to one week to complete.
5. Will I need to pay a damage deposit for the apartment?
- For your convenience we no longer request a damage deposit from guests.
- Instead, any damages that occur during a guest's stay will be paid for by the guest before departure. Payment can be in Euros or Hungarian Forint (HUF) and the cost will be determined by our manager in Budapest.
- Should any damage occur please contact our manager immediately.
- Please refer to our Terms and Conditions and House Rules for more details.
6. How do I cancel my reservation?
- Please inform us IMMEDIATELY if you wish to cancel your reservation. This will prevent you losing more of your money than necessary.
- If the client cancels a fully paid reservation, there is a variable cancellation charge which will differ depending upon the number of days remaining before the beginning of the rental period.
- Please note that the reservation deposit is non-refundable.
- If you have paid the full rental amount and you cancel you will lose the following amounts of your 70% balance payment:
More than 90 days before: you will forfeit 20% of the balance payment.
60-89 days before: you will forfeit 30% of the balance payment.
30-59 days before: you will forfeit 50% of the balance payment.
Less than 30 days before: you will forfeit 100% of the balance payment.
- Balances will be refunded to the credit/debit card you made the payment from.
- Click here for more details.
7. What happens if I break something?
- Please call our manager in Budapest as soon as possible to assess the damage. We will do our best to try and fix or replace the items and reach a decision regarding any charge incurred.
- The contact number for our manager is contained in your confirmation receipt and will be posted in the apartment. Please bring your confirmation receipt with you when you arrive.
- Please refer to our Terms and Conditions and House Rules for more details.
8. When is check in or check out?
- The apartment will be available at 3pm in the afternoon. Normal check out time is 11am.
- Please note: we wish to make your stay with us as enjoyable as possible. We shall try and accommodate departing guests with late flights as much as possible though arrival of new guests may mean that we have to stick to the established check in/check out times. For availability of early arrival/late check out please enquire via email to Budapest Lets Bookings two days before your arrival.
- Click here for more details.
9. How will I get the keys to the apartment?
- If you are using our transportation service you will be met at the airport by one of our drivers who will transport you to the apartment.
- At the apartment you will be met by our manager, or one of her colleagues, or by the agent where applicable.
- The person meeting you at the apartment will give you the keys to the apartment and will show you how everything works. He or she will also give you maps of the city and advise you on certain things to do and not to do during your visit.
- Upon leaving our manager, or one of her colleagues, or the agent, will meet you at an agreed time to check the apartment and receive the keys back from you.
10. How much does your airport transportation service cost?
- For pricing details of our transportation service please read our Terms and Conditions.
11. Can I drink the water?
The tap water in Budapest is clean and safe to drink throughout the city. However, some areas have higher sodium content and may taste bitter. We generally recommend using bottled water from the local grocery store for drinking.
12. What if I need help or information during my stay?
- The email confirmation of your booking contains contact details for our manager in Budapest. You will also find our manager's contact details posted in the apartment.
- Our manager will be happy to answer any of your questions during your stay.
13. Will I need an adaptor for using the appliances in the apartment?
- The apartments are fitted with continental European sockets which use 230 volts at 50 Hz.
- All appliances supplied in the apartments are fitted with correctly rated plugs so adapters will not be needed for these.
- You may need a continental European adaptor to operate other appliances that you might bring on your travels, like electric shavers, curling irons, mobilephone chargers etc.
Adaptor(s) will definitely be required if your appliance has a different pin configuration and/or runs at a different voltage/frequency.
- The sockets in the apartments should accept Type 'C', Type 'E' and Type 'F', Schukostecker (or "Schuko") plugs.
For a traveller's guide to electricity around the world see kropla.com.
14. What are Budapest Lets' special offers and discounts?
- Various discount rates, premium rates and special offers are, or may, be available.
- Free Nights...
When booking through the Budapest Lets website all short-term letapartments give 1 free night for 10 or more nights booked, or 2 freenights when 20 or more nights are booked.
- Winter Rates...
A reduced Winter rate applies to most, if not all, of the apartments.
- Premium Rates...
Where the apartment owners have chosen to do so, certain dates arecharged at a premium rate due to the higher than usual demand aroundcertain events of the year, for example the Grand Prix.
The pricing tables for each apartment give details of these special rates together with the standard rates.
- Additional [optional] Discount Rates...
One other optional 'discount' rate is available. The apartment ownershave an option to set a special 'discount' rate which may be applied tonominated dates of the year, for example a promotional period.
- Free Nights...
- If your booking qualifies for any of these discount rates they will automatically be applied by the online booking system, and will be shown on the price calculators and the booking confirmation form when booking through the website.
- Special Requests...
Apartment owners may, at their discretion, offer a promotional rate for special booking requests, for example charities or very specialoccasions.
Any such special arrangements are strictly by agreement between the apartment owners and the guests, and the apartment owner's decision is final. The Budapest Lets Administrator will act as a liaison only and will not enter into any disputes in these decisions and will respect the owner's decision.
All requests for special arrangements and special discounts must be made in writing through the Budapest Lets Bookings Administrator via the contact form or email to Budapest Lets Bookings. Please include all relevant details and the Administrator will communicate your request directly to the apartment owner.
Please Note: Such offers and discounts are entirely at the owner's discretion and are in no way guaranteed and may be declined.
15. I saw your apartments advertised on another website, do the same offers apply?
- Some of the Budapest Lets apartments are advertised on a number of other websites owned and operated by several agents. These agents often offer other services to their clients or act on behalf of certain services, for example dentists and dentistry servicesin Budapest and Hungary, and may sometimes offer their own rates, offers, block bookings or payment arrangements.
- Please Note:Budapest Lets do not endorse any offers or promises made by these agents and cannot enter into any disputes that may occur between the agents and their clients. The Budapest Lets website is programmed with our own discounts and offers which are not connected with, nor do they necessarily correspond with, those made through other agents.
- If you make your reservation directly through the Budapest Lets website you will be bound by the offers and discounts available through the Budapest Lets website only, and any offers or discounts offered by agents will not apply.
- For information on Budapest Lets' special offers and discounts, please refer to FAQ above.
16. I have booked through an agent, is my booking guaranteed?
- Bookings can only be guaranteed where a reservation deposit has been paid in advance online through the Budapest Letswebsite.
- In cases where the agent has taken payment in advance from their clients, the agent should notify Budapest Lets and book the relevant apartment through the normal channels, preferably through the Budapest Lets website or by contacting the Budapest Lets Bookings Administrator who will raise the relevant invoice.
The agent must do this as soon as possible to secure the reservation on the apartment for their client.
- Please be aware:Should the apartment be booked direct through the website by another guest, prior to the agent securing their client's booking with Budapest Lets, then Budapest Lets will in no way be held responsible, although we may be able to assist the agent and direct them to an alternative apartment that is still available.
17. I have a dispute or disagreement with an agent, can Budapest Lets help?
- It must be noted that agents are not employed by or connected with Budapest Lets. As such, no person or persons, who are directly connected with or are officially acting on behalf of Budapest Lets, will be held responsible or liable for the actions of or any information provided by an agent.
- Agents advertise Budapest Lets apartments on their websites in orderto assist their clients to locate accommodation in Budapest.
Agents are responsible for ensuring theinformation they show on their websites and promotional literature isuptodate and correct, and must not be misleading to their clients.
They are advised to regularly check the Budapest Lets website for changes.
Where an agent gives incorrect or out of date information Budapest Lets will not be held responsible.
- Guests booking through an agent must make sure they have read the Terms and Conditions of both the agent's website/service and Budapest Lets Terms and Conditions and House Rules.
Bookings made through an agent will involve a transaction(s) betweenthe agent and the guest (the agent's client), and a transaction(s)between the agent and Budapest Lets.
In these situations, with one current exception, the guest's details will then be passed to Budapest Lets and our manager will liaise directly with the guest to confirm arrival/departure arrangements.
- Agents acting on behalf of their own clients must make sure they are familiar with Budapest Lets Terms and Conditions and House RulesHouse Rules.
Budapest Lets reserve the right to amend their Terms and Conditions andHouse Rules at any time and it is recommended that agents revisit thesepages regularly to keep abreast of any changes.
- Budapest Lets will therefore not enter into any disputes between agents and their clients.
18. What currency is accepted in Budapest?
- The currency in Hungary is the forint (Ft), also known as HUF.
There are coins of 2, 5, 10, 20, 50, 100 Ft.
Notes come in seven denominations: 500, 1000, 2000, 5000, 10000 and 20000 Ft.
- The Euro (€) is also accepted in some, but not all, places and we would recommend using forint wherever possible.
Budapest Lets require the payment of the booking balance on arrival tobe made in cash in Euros. However, where our transportation service isbeing used the drivers will require payment for their service in HUF.
- We also recommend obtaining currency from the banks in the town centre as you will receive a much better exchange rate than is given by the foreign exchange bureaux. Our manager and her colleagues will be happy to advise you on where to go for the best rates.
19. What about internet access?
- All of our apartments provide internet access and this will be outlined in the descriptions of the apartments that provide this service.
- There are also many cyber cafés throughout the city
20. What about telephones?
- Most public phones in Europe now run on cards instead of coins.
- Phone cards can be bought for 500, 800, 1,800 or 5,000 forint.
- A local call is 13 – 26 forint per minute, depending on the time of day you call.
- International calls will vary. We recommend that you bring a long-distance calling card with you for calls to international numbers.
- We do not recommend pre-paid calling cards. They may not work from Budapest.
21. Who do I contact in an emergency?
- This depends on the nature of the emergency.
- If the emergency requires immediate response from an Emergency service they must be contacted first.
- Phone numbers for Emergency services in Budapest
- 104 Ambulance
- 105 Fire department
- 107 Police
- Reporting Crime 1/438-8080 (newly established 24-hour hotline in English)
- 104 Ambulance
- If you are unsure and require advice or assistance please contact our manager.
- In all cases the manager mut be contacted immediately after the Emergency service has been contacted.
- All necessary contact numbers will be posted in the apartments.
22. What Time Zone is Budapest in?
Budapest is one hour ahead of Greenwich Mean Time (GMT+1) and two hours ahead of GMT (GMT+2) in Summer.
23. What can you tell me about the Hungarian language?
- Hungarian (Magyar), is a member of the Finno-Ugric family of languages, and is unrelated to any of the languages of Hungary's neighbouring countries.
- Hungarians welcome and encourage any attempts at communication made by international travelers, however, most Hungarians involved in the tourist industry speak at least a little English.
- Navigating in Budapest will be easier if you are familiar with the following words (none of which are capitalized in Hungarian):
- utca: (abbreviated as u.) street
- út: road
- útja: road of
- körút (abbreviated as krt.) boulevard
- tér: square
- tere: square of
- köz: alley or lane
- liget: park
- sziget: island
- híd: bridge
- sor: row
- part: riverbank
- pályaudvar: (abbreviated as pu.) railway station
- állomás: station
24. Do the apartments have air conditioning?
Please see the next FAQ...
25. It's my first time in Budapest, what is the climate like?
- Budapest has frosty Winters and warm Summers, with clearly defined Spring and Autumn seasons.
- Summer is full of unpredictable thunderstorms, so be prepared for rain to strike at any time.
- Summer temperatures range from 52°-75° F. However, due to the design of the apartments, with their high ceilings, shuttered windows and air circulation, together with their heating systems, the apartments remain cool in the Summer and warm in the Winter.
26. What about parking?
Please refer to FAQ 27 below for information on Travelling in Budapest by Car.
27. How safe is Budapest?
- Safety in Budapest
Budapest is a friendly, colourful and hospitable city, which attracts visitors from all over the world, yet, just like in every metropolis, you should be careful here. In order to absorb the beauties of the city without worries, we would like to give you a few pieces of advice.
Common sense, more than anything else will help you avoid unpleasant, dangerous or embarrassing situations.
- Arrival at the station or airport
Visitors are often fascinated by the beautiful and vivid city upon their first arrival in Budapest and often do not keep an eye on their valuables and thieves take advantage of this situation.
- Keep an eye on your belongings at the station, where you can leave your luggage in lockers.
- If you do not have accommodation reserved in advance, please turn to the travel agent or information bureau at the railway stations and try to avoid agents who offer private rooms. Only agents with proper badges are permitted to offer accommodation to visitors on the trains.
- Budapest by car
Just like in every big city, finding a parking place in Budapest could be a problem even for locals. If you do not know the city well, we advise you to use public transport instead. There are parking lots with parking meters around sights. Vehicles are not permitted to stay more than 3 hours in downtown parking lots. Your car might easily be clamped if you fail to pay the parking fee or run out of time. Should you violate the rules, the official fine on the spot cannot be more than HUF 2000.
- Leave your car in the guarded or indoor parking lot of your hotel or in a parking house. For further information please contact the information offices.
- Do not leave your belongings, car registration documents and mobile phone in the car.
- Please make sure you have properly locked your car and the alarm is on even if you leave it for a minute.
- Currency exchange
You may easily bump into illegal money changers who seem to offer very favourable rates at frequently visited tourist spots. This activity is not only illegal, but is dangerous and usually turns out to produce considerable losses.
- We recommend that you exchange money at the banks, hotels, travel bureaux, exchange offices or the more than 100 ATM machines of the city. The majority of the exchange offices work non-stop.
- Fake policemen
During the summer season uniformed tourist police patrols do their beat with interpreters on their side at the most frequently visited places of Budapest. Some people try to pose as tourist police and ask for the visitors' money, credit cards or travel documents in order to check them. The sole reason of the move is to cheat tourists.
- Please make sure the police patrol has a proper badge with a "police" sign on it and with an ID card with picture, hologram and rank. Police badge without an identification number is not valid.
- Shopping, markets and public transport
Pick pockets, in Budapest too, prefer working in huge crowds. Careless travellers can easily be deprived of their belongings, you, therefore, should be extremely careful when travelling on crowded vehicles, or on public transport lines which connect sights of Budapest (tram number 2, 4 and 6, buses 7 and 26 in the summer, and the metro). At the most frequently visited places of Budapest, such as downtown streets, Matthias Church in the Castle, St. Stephen's Basilica, Heroes' Square, the Citadel, and the underpasses some groups of people may try to surround unsuspecting tourists making a loud noise and turmoil in an attempt to steal their belongings.
- You are recommended to leave your valuables, cash, plane or train ticket in the safe at your accommodation.
- You should not take more cash with you than necessary for the shopping.
- Keep your bag closed and do not keep your cash and credit card at the same place.
- Also be aware of persons, usually young men, who ride by on motorbikes, grab the shoulder strap of your bag or camera, and step on the gas.
- Wear or carry your bag on the side away from the street edge of the sidewalk, or wear a concealed money belt.
- Do not carry more money than you need and do not carry your passport unless you need it to exchange money.
- Restaurants, entertainment
You can easily find a restaurant or a bar in Budapest to match both your purse and your taste. At some places frequently visited by tourists average quality food and drink may be overpriced. Quite often attractive women who speak foreign languages may recommend restaurants and bars to undecided guests. Accept these invitations only if the bill does not make any difference to you. We would rather discourage our friends to do so.
- Before ordering make sure you know the prices, a five-digit price for one dish in unrealistically high.
- Never accept menus, which do not contain prices or are coded, these are illegal.
- Illegal street games
In the Citadel, Fisherman's Bastion, Váci utca or Heroes' Square people who play betting games turn up from time to time tempting visitors to make easy money. Players always co-operate with their friends who pose as spectators. If you enter the game, you can take it for granted that you will lose.
- Do not take your luck in the streets if possible, there are nine casinos in Budapest.
If you accept these recommendations from us, we hope you will not have to face any inconvenience and will retain nice memories of the city. However, if you need help, turn to the nearest police station or to the tourist assistance office, who work between June 1 and September 1 at the police headquarters at Teve utca 6., in district XIII, where complaints are accepted and assistance is provided in English. Phone: 443-5259 Please feel free to make your remarks and proposals to our colleagues at the information offices.
- Information offices
- Nyugati Railway Station, district XIII, phone: 302-8580
- Sütö utca 2, district V, phone: 317-9800
- Budaörs, Agip Complex (M1-M7 motorway junction), phone: 06-23-417-518
Opening hours: March 15 - October 31: 8 a.m. - 8 p.m. every day
- Király utca 93, district VII. phone: 352-1433, 352-9804
Opening hours: 9 a.m. - 6 p.m. every day throughout the whole year.
The above information was published by the Tourism Office of Budapest.
" A lovely apartment, slept 7 of us well, in the ideal street, with everything needed, food, bars etc, the pools on Margaret Island were excellent for the children, St Stephens Day fireworks 20th August were spectacular! "
Frank and Jean